We offer a standard delivery service via Royal Mail, and a shipping fee that aligns with their delivery charges will be applied to your order. Please allow 3-5 working days for delivery of your order from receiving the email stating your purchase has been dispatched from our studio.
Our processing period is up to 5 working days from placing your order to dispatch. As all our candles and wax melts are hand-poured, please be aware that on rare occasions some products may take longer than anticipated to reach you. We try to pour-to-order as best we can to avoid candles sitting for too long as, over time, this can diminish the scent throw. Should this ever be the case, we will contact you via email to ensure you are kept informed of any delivery delays. Please wait until 7 working days from your order being placed before contacting us.
POSTAGE DISCLAIMER: We always ensure all our packages are sent to you with the utmost care and protection to avoid any issues in transit. We regret to say that we can’t insure delicate materials, such as glass, through the Royal Mail. We do hope when our orders leave our hands, they will always be handled with the same care and protection as when they left us, but sometimes items can still be damaged in transit. If this is ever the case, please send us an email with your order number, a photo of the packaging and a photo of any damage. On these rare occasions, we will offer an exchange of the same item and only offer a refund when the item you ordered is out of stock.